Refund policy

Return & Refund Policy

Effective Date: [4/12/2026]

Thank you for shopping with us. As a small online business, we strive to provide high-quality products at competitive prices. Please review our policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our products and the costs associated with returns, all sales are considered final. We do not accept returns or offer refunds for reasons such as change of mind, preference, or incorrect selection.

2. Manufacturer Warranty

All mattresses sold through our store are covered by a 5-year limited manufacturer’s warranty. This warranty is provided directly by the manufacturer and typically covers defects in materials or workmanship.

If you believe your product is defective:

  • Please contact us at [your email]

  • We will assist you in initiating a warranty claim with the manufacturer

  • Resolution (repair or replacement) is subject to the manufacturer’s terms and approval

3. Exception – Return Requests (Discretionary)

In limited cases, and at our sole discretion, we may allow a return under the following conditions:

  • The customer agrees to pay a 35% restocking fee

  • The customer covers all return shipping costs

  • The item must be unused, unopened, and in original packaging

  • Return must be requested within [e.g., 7 days] of delivery

If approved:

  • Refunds will be issued minus the 35% fee and shipping costs

  • Original shipping charges are non-refundable

We reserve the right to deny any return request that does not meet these conditions.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, you must notify us within 48 hours of delivery.

Please include:

  • Photos of the product and packaging

  • Order number and description of the issue

We will review and, if approved, offer a replacement or appropriate resolution.

5. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

6. Non-Returnable Items

For hygiene and safety reasons, used or opened mattresses cannot be returned under any circumstances.

7. Limitation of Liability

We are not responsible for:

  • Misuse, improper handling, or normal wear and tear

  • Delays or damages caused by shipping carriers

  • Indirect, incidental, or consequential damages arising from product use

Our maximum liability is limited to the amount paid for the product.

8. Policy Acceptance

By placing an order, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

9. Contact Information

For any questions or support, please contact:
[Mattress deals]
[Familydealsfurniture@gmail.com]

We reserve the right to update or modify this policy at any time without prior notice.